Shipping policy
At present, we exclusively offer shipping services to the UK, US, and Canada.
Kindly note that all wig units in our inventory are preorders, indicating that they are not currently stocked and are solely ordered based on individual client requests.

We appreciate your patience and understanding as we require 7-21 working days for processing following the placement of your order.

The indicated working days exclude public holidays. We kindly request that you
consider this factor when placing your order. Furthermore, any orders submitted during the
weekend will commence processing on the subsequent Monday.

For deliveries within the UK,
orders will be dispatched using Royal Mail Next Day Special Delivery. Shipments to the US and Canada will be facilitated through FedEx International Priority Express, with expected delivery times ranging from 2 to 4 working days.
Upon shipment of your order, you will promptly receive an email confirmation containing pertinent
shipping details, including tracking information for your convenience. All deliveries are
accompanied by proof of delivery and necessitate a signature upon delivery.

Returns policy
Due to the nature of our products, orders are non-refundable. In the event that you receive the wrong order we are happy to provide exchanges if the wig is unworn and in its original state.

Disclaimers

• Once an order is confirmed modifications to the shipping address, order contents, or
  chosen shipping method cannot be accommodated. It is imperative that you verify the accuracy of both your shipping and billing addresses prior to proceeding to checkout.

• We are unable to replace or refund orders that are undeliverable due to inaccuracies or incompleteness in the provided addresses.

• Once your order has been dispatched, our responsibility for its safe delivery concludes. Any issues such as loss, theft, or misplacement of the package must be addressed directly with the designated shipping courier.

• Please be aware that for orders placed outside the UK, international shipments are subject to customs clearance procedures, which may result in additional taxes or duties.
  It is the responsibility of the customer to cover these fees.

By placing an order, you are
agreeing to all terms, conditions and policies outlined